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What is the Difference Between the Sia Conversation and Support Tabs?

Ask Sia has two tabs — Conversation and Support — each serving a different purpose. This article explains the difference to help you use the right one for your…

Ask Sia has two tabs — Conversation and Support — each serving a different purpose. This article explains the difference to help you use the right one for your query.

Ask Sia panel showing Conversation and Support tabs

Ask Sia panel showing Conversation and Support tabs

What You Can Do

  1. Support tab: designed for how-to questions about using the Sumung platform. Answers come from Help Center articles. Available on all plans.
  2. Conversation tab: designed for financial analysis, forecasting, and data-driven queries about client financials. Requires Sumung Pro (AI CFO).
  3. Use Support for: navigating the portal, troubleshooting features, understanding settings.
  4. Use Conversation for: client financial performance, AI forecasts, strategic financial questions.
  5. Both tabs share the same interface but have different AI backends and data sources.

💡 Good to Know: The Support tab is great for onboarding new staff — they can ask Sia how to do anything in the platform.

💡 Good to Know: The Conversation tab requires your client's financial data to be fully synced for best results.

Related Articles

→ How to Use the Support Tab in Sia

→ How to Upgrade to Sumung Pro for Sia Conversation

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